Refund Policy

Gynex Technology works to written scopes and milestone approvals so expectations are agreed before work begins. Where something goes wrong, our first response is to fix it — this policy explains when a refund applies instead.

The advance paid at the start of a project reserves team capacity and covers discovery, planning and initial production. It is non-refundable once that work has begun.

If you cancel before any work has started, the advance is refundable in full, less any transaction charges already incurred.

If you cancel mid-project, you are billed for all completed and in-progress work up to the cancellation date, plus any third-party costs already committed on your behalf. Any balance remaining from prepaid fees is refunded within 15 working days.

Completed and paid deliverables are handed over on cancellation.

SEO, marketing and maintenance retainers are billed monthly in advance and can be cancelled with 30 days' written notice. Fees for a month already in progress are not refundable, as the team and media plan for that month are committed.

Media budgets paid to Google, Meta or other platforms are not refundable by us. Unspent budget held by us is returned or carried forward at your instruction.

Refunds are not issued on the basis of ranking, traffic, lead volume or revenue outcomes. Results depend on competition, budget, market conditions and platform algorithms. We commit to agreed activity and transparent reporting, not to guaranteed numbers.

If a deliverable does not match the approved scope, we will correct it at no additional cost within the revision rounds stated in your proposal. Preference changes after approval are treated as new scope and quoted separately.

Email hello.gynextechnology@gmail.com with your project name, invoice reference and the reason for the request. We acknowledge within 2 working days and resolve eligible requests within 15 working days.

Approved refunds are returned to the original payment method. Bank or gateway charges and applicable taxes already remitted are deducted where they cannot be recovered.

Gynex Technology, Bodakdev, Ahmedabad, Gujarat, India. Email hello.gynextechnology@gmail.com · Phone +91 9079694464. Business hours: Monday – Saturday 10:00 AM – 7:00 PM IST; Sunday Closed.